Shipping & returns
Goods returned faulty within 10 days in as new condition in their original packaging with all the components intact will be replaced or the monies refunded; up to 28 days the goods will be replaced or the monies refunded at our discretion; after 28 days or in used condition will be repaired under warranty. We shall not be liable for any consequential loss or damage resulting from the supply of goods or services or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.
If you wish to return to goods to us please contact us first. Please be sure that the equipment you are ordering is what you require and is suitable for your purpose. We can accept returns or exchanges within 14 working days of receipt of an original sales invoice for on-line sales only. All returns must be accompanied by the original sales invoice. Please Note that we do not refund Carriage costs unless the goods were incorrectly supplied. We reserve the right to make a restocking fee for goods correctly supplied and will only accept goods in new condition, in their original packaging with all components intact with the unused warranty paperwork.
Purchases made from our shop on a face to face basis are supplied with a non-return policy unless they are faulty, in which case our faulty goods policy still holds true.
We will offer Free Shipping to all orders over £500 to mainland Great Britain with a carrier of our discretion. Orders under £500 can be processed with Next Day Delivery for an additional fee as detailed in the checkout. Orders over £500 will qualify for Free Next Working Day Delivery using our courier partner DHL. Orders must be processed by 4:00 for Next Day Delivery.
Shipping prices for other addresses are calculated in the checkout. For international shipping we use DHL. The tariff for each purchase is calculated in the checkout.